FAQ & SHIPPING
Where do you ship from?
Primarily we ship out from our fulfillment center in California, United States. If your selected items are not in stock in our US warehouse, your order will be shipped from our overseas warehouse and delivery will take longer. (You can check specific delivery details on the product page)
Shipping will be FREE from our US and international warehouse. Your shipping option will be available at checkout:
Standard Shipping (overseas warehouse): 10-15 business days
FedEx Smart Post (us warehouse): 2-5 business days
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
How long does it take for orders to ship?
All orders are expertly packaged, prepared, and shipped within 1-5 business days of ordering.
US orders from California warehouse: 2-5 business days delivery
CA orders from California warehouse: 5-10 business days delivery
International or shipping from SG warehouse: 20-40 business days delivery but can take up to 30 days if delayed by customs
Please note: ALL US orders made after June 11th will be shipped from our California warehouse (applicable if item is in stock, please check product page for availability)
Do CouchSavers Work On My Sofa?
The answer is probably yes. Couch Savers work with almost any type and shape of sofa. Be it Loveseats, Recliners, L-Shaped Sofas, Single Sofa Chairs, and any other sofa types that have a rectangular shape.
If you have a curved Sofa, please make sure to contact us beforehand to ensure that the cover actually fits. (Simply send us an email to email@example.com)
Is the CouchSavers Machine Washable?
Yes! The sofa cover is easily washable. Simply remove it from the sofa, chuck it in the washing machine and voila!
Is the CouchSavers Durable and does it protect my Sofa?
The CouchSavers Cover is super durable and will protect your sofa from wear and tear! It's the perfect sofa protector for pets like cats & dogs. It is also spill and stain resistant to ensure that your Sofa is 100% safe!
What Materials is the CouchSavers made of?
The CouchSavers is made from a mixture of Polyester and Spandex to keep it stretchy, but at the same time strong and durable.
Do you ship to my Country?
Yes, we ship world wide!
Where are you located?
We are a United States based company. We have a fulfillment center in California, USA.
Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations for all orders before they have been shipped out! - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 14 days beginning only when our package is delivered to your address. We charge a 20% restocking fee for all returned orders.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at firstname.lastname@example.org and we will respond within 24 hours to assist with the process.
Full Returns & Refunds policy: https://couchsavers.com/policies/refund-policy
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Paypal, Visa, Mastercard, and American Express.
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. email@example.com
We offer worldwide shipping and the typical delivery time frame is between 5-18 business days for non-US countries. Depending on your location, you may receive items much earlier. All orders are shipped with the tracking number so you can track it every step of the way!
Items may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Couchsavers.